ARC-GROWTH-002: Facilitator Commission Ops

Pay facilitator commissions accurately and consistently while protecting quality standards and member outcomes.

• Facilitator commission: 10% of eligible net collected revenue for assigned group members.
• Eligibility: facilitator must be active ARC member and in good standing.
• Launch state: Ryan is current facilitator until additional facilitators are trained and approved.

• Stripe (source payment data)
• Global Control CRM (member-to-facilitator mapping)
• Facilitator payout ledger (monthly reconciliation)

• Never place API keys, webhook secrets, or tokens inside SOP pages.
• Store secrets only in approved environment variable stores (.env.personal / Vercel env / platform secret manager).
• If a key is ever exposed in chat/docs, rotate it immediately.

• Active ARC membership
• Completed facilitator training + SOP review
• Attends monthly facilitator calls
• Runs weekly calls and moderates group chat to ARC standards

1. Close commission period on last day of month.
2. Apply 7-day hold for failed payments/refunds/disputes.
3. Finalize payout ledger and issue payments by the 10th of next month.

1. Export successful paid subscriptions from Stripe for period.
2. Map each paid member to assigned facilitator in CRM.
3. Calculate 10% commission on net collected amount for eligible rows.
4. Exclude refunded/failed/disputed charges until resolved.
5. Record payout rows with invoice reference and facilitator ID.
6. Run QA check on totals and exceptions.
7. Approve and issue payout; mark ledger rows as paid.

• If facilitator misses required weekly calls without coverage, hold payout pending review.
• If moderation standards are not met, flag and review before payout release.
• Repeated misses trigger probation and possible facilitator removal.

• [ ] Member-to-facilitator mapping verified
• [ ] Net revenue basis verified
• [ ] Refund/dispute exclusions applied
• [ ] Hold rules reviewed
• [ ] Payouts logged and marked paid

Escalate to Ryan immediately for mapping conflicts, payout disputes, or facilitator quality violations tied to commission decisions.