ARC-GROWTH-001: Affiliate Program Ops (2-Tier)

Run ARC’s 2-tier affiliate program accurately, transparently, and on schedule to drive growth and retention.

• Tier 1 (direct referral): 20%
• Tier 2 (referral of your referral): 30%
• Total affiliate pool: 50%

Note: Facilitator payout is handled in ARC-GROWTH-002.

• Stripe (subscription payment source)
• Global Control CRM (referral mapping + payout log)
• Payout system (manual payout log or connected payout method)

• Never place API keys, webhook secrets, or tokens inside SOP pages.
• Store secrets only in approved environment variable stores (.env.personal / Vercel env / platform secret manager).
• If a key is ever exposed in chat/docs, rotate it immediately.

• Member ID (buyer)
• Tier 1 referrer ID
• Tier 2 referrer ID (if present)
• Plan type and amount billed
• Successful payment date
• Payout status: pending / approved / paid

1. Close payout period on last day of month (UTC).
2. Apply hold window of 7 days for failed charges/refunds/disputes.
3. Finalize payout ledger.
4. Issue payouts by the 10th of next month.

1. Pull successful paid invoices for payout period.
2. For each paid member, identify Tier 1 and Tier 2 referrer from CRM relationship fields.
3. Calculate payout amounts based on net collected amount.
4. Exclude refunded/failed/disputed payments until resolved.
5. Write all rows to payout ledger with invoice reference.
6. Review exceptions (missing referrer mapping, duplicate mappings).
7. Approve payout batch and mark as paid once sent.

• If referral mapping is missing, hold payout and open correction ticket.
• If duplicate claim exists, freeze both claims until ownership is verified.
• Corrections must be documented in payout ledger notes.

• [ ] Payment source report reconciled with Stripe
• [ ] Tier 1 + Tier 2 mappings verified
• [ ] Refund/dispute exclusions applied
• [ ] Payout ledger completed and approved
• [ ] Payout completion logged in CRM

Escalate to Ryan immediately for unresolved mapping conflicts, payout disputes, or any variance over 2% between Stripe net and payout ledger totals.