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ARC-OPS-013: ARC Brand Voice Guide

Owner: Ryan • Status: Active v1 • Last Updated: 2026-05-16

Voice Foundation

Core feel: “We help you execute — and we protect the room for people who do the work.”

Core Rules
  1. Lead with a clear next step.
  2. Use direct, human language.
  3. Stay calm and confident, never hypey.
  4. Protect standards: fit matters.
  5. Support without rescuing.
Do Language
Don’t Language
Approved Phrasing
Guardrail

Use strong confidence, but avoid absolute guarantees of outcomes. Approved framing: “This system is built to help you do it, if you engage and follow through.”