ARC-OPS-002: New Member Onboarding

Move new members from signup to first action within 24 hours.

• Global Control (email + pipeline + tags)
• CourseSprout (start-here module)
• Telegram (community chat)
• Cal.com (optional orientation call)

• Never place API keys, webhook secrets, or tokens inside SOP pages.
• Store secrets only in approved environment variable stores (.env.personal / Vercel env / platform secret manager).
• If a key is ever exposed in chat/docs, rotate it immediately.

1. Trigger welcome sequence immediately after payment confirmation.
2. Email #1 (instant): Welcome + ARC values + Start Here link + Telegram invite.
3. Email #2 (+1 hour): Ask member to post intro in Telegram using template (goal, current truth, next step).
4. Email #3 (+24 hours): Request first weekly commitment and call attendance confirmation.
5. Create/Update CRM contact with tags: arc_member, plan type, join date.
6. Assign onboarding stage in CRM pipeline.
7. If no Telegram join within 24h, send reminder + direct support message.

• Joined Telegram
• Accessed Start Here module
• Posted intro/check-in
• Committed first weekly target

• [ ] Welcome email delivered
• [ ] Telegram invite clicked/joined
• [ ] Start Here module accessed
• [ ] CRM tags + stage set
• [ ] First weekly target captured

If a paid member is inactive for 72 hours, escalate to Ryan for personal outreach.