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ARC-OPS-001: Membership Billing & Access

Owner: Ryan • Status: Active v1 • Last Updated: 2026-05-15

Purpose

Collect payment, grant correct membership access fast, and prevent non-paying users from keeping access.

Tools
Security Rule (Non-Negotiable)
Pricing (Current)
Procedure
  1. Create/confirm Stripe products and prices match current pricing.
  2. Connect Stripe checkout to CRM automation (success + failure events).
  3. On successful payment, apply ARC Member tag in CRM and trigger onboarding workflow.
  4. Send welcome email with start-here link, Telegram invite, and next call details.
  5. Grant CourseSprout access within 15 minutes of payment confirmation.
  6. If payment fails/cancels, remove paid access tags and trigger failed-payment follow-up.
  7. Reconcile Stripe vs CRM once daily (count active subscribers and mismatches).
QA Checklist
Escalation

If payment succeeds but access is missing for more than 30 minutes, escalate to Ryan immediately and manually grant access first, then fix automation.